Freshdesk MCP Server
Manage tickets, contacts, agents, and conversations. Automate customer support workflows.
- Maintained by
- Community (effytech)
- Hosting
- Runs locally on your machine
- Authentication
- API key or credentials (environment variables)
- Last checked
No official Freshworks MCP server found; last PyPI release May 2025.
How to connect the Freshdesk MCP server
Pick your AI client and paste the snippet. Swap the YOUR_… placeholders for your own values. New to this? Our guide to how MCP clients and servers fit together explains what each piece does.
Claude Code
claude mcp add --env FRESHDESK_API_KEY=YOUR_API_KEY --env FRESHDESK_DOMAIN=yourcompany.freshdesk.com --transport stdio freshdesk \
-- uvx freshdesk-mcpClaude Desktop
{
"mcpServers": {
"freshdesk": {
"command": "uvx",
"args": [
"freshdesk-mcp"
],
"env": {
"FRESHDESK_API_KEY": "YOUR_API_KEY",
"FRESHDESK_DOMAIN": "yourcompany.freshdesk.com"
}
}
}
}Fully quit and reopen Claude Desktop after saving.
Full Claude Desktop setup guide →Cursor
{
"mcpServers": {
"freshdesk": {
"command": "uvx",
"args": [
"freshdesk-mcp"
],
"env": {
"FRESHDESK_API_KEY": "YOUR_API_KEY",
"FRESHDESK_DOMAIN": "yourcompany.freshdesk.com"
}
}
}
}VS Code
{
"servers": {
"freshdesk": {
"type": "stdio",
"command": "uvx",
"args": [
"freshdesk-mcp"
],
"env": {
"FRESHDESK_API_KEY": "YOUR_API_KEY",
"FRESHDESK_DOMAIN": "yourcompany.freshdesk.com"
}
}
}
}Frequently asked questions
What is the Freshdesk MCP server?
It is a Model Context Protocol (MCP) server — a small piece of software that gives AI assistants like Claude a secure, governed connection to Freshdesk. Manage tickets, contacts, agents, and conversations. Automate customer support workflows.
Is there an official Freshdesk MCP server?
Not from Freshdesk itself. This one is community-maintained (effytech). It is widely used, but review the repository and pin a version before relying on it in production.
Is the Freshdesk MCP server hosted, or do I run it myself?
It runs locally. Your AI client starts it on your own machine with uvx, and it talks to the client over standard input and output rather than the network.
Do I need an API key for the Freshdesk MCP server?
Yes. The local server reads FRESHDESK_API_KEY, FRESHDESK_DOMAIN from its environment, so you create those credentials first and add them to your client's config.
What can an AI assistant actually do with Freshdesk?
Through this server an assistant can work with tickets, contacts, agents, conversations — reading from and acting on Freshdesk directly instead of you copy-pasting between windows. What you allow it to do is controlled by the permissions you grant.
How do I set this up for my business?
The setup section above has copy-paste config for Claude Code, Claude Desktop, Cursor and VS Code. If you want it rolled out across a team with permissions, governance and support handled, that is what Crox's Build engagement covers.
New to MCP? Start with our plain-English guide to the Model Context Protocol or see how to connect AI to your business tools without writing code .
Want this connected to your business — with governance handled?
Crox maps your processes, connects AI to the tools you already use, and keeps it working as models change. Start with a readiness assessment or talk to us about a build.